Who are we?
Kelsey Book & Paper Conservation
Kelsey Book & Paper Conservation can be reached on the following e-mail address firstname.lastname@example.org.
Which personal data do we collect and why?
If you just visit our website we do not collect any personal data. Basically, we will only collect personal data in the following instances:
- If you ask us a question using the chatbot, a contact form or e-mail,
- If you subscribe to our free or paid plans,
- If you subscribe to our newsletter,
That’s it. Below you can also find what type of personal data we collect, what we use it for and how long we will keep it, so there will be no surprises:
Your first and last name, Your address & Your company details
Pretty logical. We cannot be sure to address you correctly if we don’t know who you are; and if you enter into a contract with us we will need to make sure we know who we are dealing with as is the case if you apply for a job with us. We will keep this information in our customer or candidate database for as long as you do not object to us keeping it. If you no longer want us to keep this information, you can always let us know.
Please do note that for as long as we have an ongoing contract we are not be able to remove this information from our databases as we will need it to execute the contract.
And even after our contract has ended, we may be under a legal information to hold on to some of this information for a bit longer. For example: under accounting legislation we must keep copies of our invoices which may mention your name or address.
Phone number & E-mail address
This is so we can easily contact you. In principle, we will never contact you unless it is to answer a question, if we are working on an assignment for you or if you have applied for a job with us. If we think we have a really good offer for you, we may exceptionally also contact you.
We may also use your e-mail address to send you our newsletter. We do not want to spam you and we understand if you would rather not receive any newsletters. If that is the case, you can always let us know or you can unsubscribe from our mailing list using the link you can find at the bottom of each newsletter.
In addition, we may use a custom audience tool from third party advertisers LinkedIn and Twitter that allows us to personalize our ads based on your shopping experience with us. These tools work by converting your e-mail address to a unique number that third party advertiser can match to unique numbers from e-mail addresses of its users. You can read more about this application on the privacy statement of Twitter and LinkedIn.
As is the case for your name and address, we will also keep your e-mail address and your phone number in our customer or candidate database for as long as you do not object to us keeping it. If you no longer want us to keep this information, you can also always let us know.
Please do note that for as long as we have an ongoing contract we are not able to remove this information from our databases as we will need it to execute the contract. And even after our contract has ended, we may be under a legal obligation to hold on to some of this information for a bit longer. For example: under accounting legislation we must keep copies of our invoices which may mention your e-mail address.
IP-address, Preferences & Data provided in the application
If you enter into an agreement with us, you will get access to an application. If you make use of the application, we may collect other personal data such as your IP-address or your browsing preferences (for example: language preference), as well as other personal data that you might provide us with through the application. This information will help us tailor our services to you.
If you stop using our services, we will only keep this data for a period of 120 days after the end date of our contract with you (during which you will still have access to the application). After that period of time, we will delete these data.
How do we protect your personal data?
You can rest assured: we take measures to ensure that your personal data is kept personal!
We work hard to protect your personal data against unauthorized access or disclosure. In order to do so, we take organizational measures ensuring that access to your data is restricted to those employees or agent who need to have access to it in order to help us process it. We are a tech company, so it won’t surprise you we also take a whole range of technical measures to protect your data. Technical measures include, for example encrypting any personal information (in transit and at rest), user access management and penetration testing. If you want more information about the measures we take, you can always contact us.
Do we share your data with others?
We will never sell your personal data to another party. We do use the services of the following external data processors
a. What are cookies Cookies are small files existing of numbers and letters which are placed on your computer when you visit a website. Cookies are saved in your browser’s history and you can always delete them. You can also adjust your browser settings to prevent cookies from being saved on your computer. Learn how to do so here: · Chrome · Firefox · Internet Explorer · Edge · Safari (iOS) · Safari (macOS)
b. First party cookies when visiting the Apideck website or ecosystem If you just browse to the website, we will place a few first party cookies on your computer including Google Analytics. We have adapted the Google Analytics settings to ensure no personal data is collected when you just visit the website. When you visit the website, these cookies will be installed, unless your browser settings prevent this from happening.
b. Third Party cookies when visiting our websites or ecosystem
You can learn more about this type of advertising and your choices by going to Your Online Choices. When you opt-out using these methods, a cookie will be placed on your device indicating that you have opted-out of interest-based advertising. If you delete your cookies, you will need to opt-out again. These websites also provide detailed information about interest-based advertising and tips for managing your online privacy.
Your customers’ privacy
When your customer files a privacy request using Kelsey Book & Paper Conservation, your customer’s first name, last name, and e-mail address as well as the type of privacy request made (i.e. the information the customer has to provide in the form) will be saved in your privacy portal. We will keep this information available for you in your portal, but we will never use such information ourselves for any other purpose than to help you process it in accordance with our data processing agreement.
If you terminate your contract with us, we will keep your account open for 14 more days after our contract has ended, so that you can make sure to download the information you wish to keep. After that, we will delete all information that you saved in your portal. We repeat: we will never, ever use this information for other purposes than helping you process the data.
You may request us to send you a summary of the personal data processed about you. If you feel that your personal data have been processed incorrectly or incompletely, or if you feel that such processing was unnecessary, then you also can also ask us to edit, supplement or erase your personal data from our databases. Under the applicable privacy legislation, you also have the right to restrict processing, the right to data portability and the right to object to processing.
We will do our best to answer all your queries as soon as possible and we’re always open to feedback.